Frequently Asked Questions about Our Carpet Cleaning Services
How often should I have my carpets professionally cleaned?
According to the leading carpet manufacturer in the United States, “Shaw Floors recommends that carpets are thoroughly cleaned every 12 to 18 months by hot water extraction.” Shaw’s warranty requires hot water extraction: “For stain or texture-related issues, include proof of steam-cleaning by a professional hot water extraction company.”
Mohawk has it in their warranty as well: “Mohawk requires professional hot water extraction every 18 months using cleaning products, equipment, or systems that carry the CRI Seal of Approval.”
The IICRC (Institute of Inspection, Cleaning, and Restoration Certification); frequently used carpet should be professionally cleaned by a qualified carpet cleaning company at least once every 12 to 18 months. Homes with pets and or with individuals who are allergy sensitive should be cleaned more frequently. This chart below is from the IICRC S100 Standard and Reference Guide for Professional Carpet Cleaning and serves as a guideline for recommending cleaning frequencies for residential carpet.
Residential Carpet Cleaning Frequency Chart
Is there a difference between carpet cleaning companies?
Yes, there are often HUGE differences between carpet cleaning companies. Some carpet cleaners only invest as little as $1,000 in a portable machine. Others invest tens of thousands of dollars in their equipment. This provides the serious carpet cleaning company with higher water pressure, higher/consistent temperature levels, and greater suction power to pull all the dirt, soap, and, debris out of your carpet. There are also differences between truck-mounts, some having much higher power than average. Then there are the scant few who purchase power wands instead of manual wands. The results with this combination can be dramatic.
How long will it take for my carpets to dry?
When we leave your home the carpets will be slightly damp, not wet. How long that remaining moisture takes to dry depends on the temperature, humidity, and airflow in the rooms that we’ve cleaned. On average, dry times are usually within just a few hours. We never leave them soaking wet, just a little damp. We can advise at the time of your cleaning based on the weather of the day as to which drying technique is best for you. Or, email us at email@example.com to request our How to Dry Carpet Quickly Guide for detailed information.
What is the difference between Steam Cleaning and Hot Water Extraction?
Actually… There is no difference. Steam Cleaning and Hot Water Extraction are exactly the same carpet cleaning method. “Steam Cleaning” is more of a marketing term while “Hot Water Extraction” more accurately describes the method. Here’s how it works…
Hot water is sprayed into the carpet and is immediately sucked back out, flushing the dirt out with it. It truly is the best and most efficient way to clean carpets as long as the equipment is powerful enough.
One little tidbit… The truth of the matter is that nobody actually cleans with steam! Steam is just a byproduct of the hot water! It’s not used to clean. It’s the hot water that’s doing the cleaning!
Is there a big difference between hiring a professional and doing it myself with a rental machine?
Yes, absolutely. Please visit our Rug Doctor vs. ALL CLEAN!, LLC page for details.
Do you remove the black lines around the carpet edges?
Yes. Those black lines (called filtration soil) are caused by soot in the air such as from a fireplace, wood-burning stove, candles, propane fireplace, gas heater, etc… As your house breathes, that soot migrates to the upper level of your home and then filters back down to the lower through the perimeter of the room. This soot is made up of very fine particles which attach very strongly to the carpet fibers. Regretfully, those black lines do not come out with a regular carpet cleaning. A separate process is required which, depending on severity, can take up to 3 to 5 times the amount of time than it does to clean the rest of the carpet. Since this method is so labor-intensive, we do have to charge extra. We only recommend filtration soil removal though for newer carpets in good condition as heavy filtration soil removal can get rather costly.
Do you move furniture?
Yes. We’ll move a sofa, loveseat, and a full sized recliner for free. We’ll move a dining room table and dining room chairs for free. We’ll also move an ottoman and a couple of end tables for free. After that, we will charge a nominal fee of $10 for each of the larger pieces. We don’t move beds, dressers, armoires, nightstands that are full, pianos, entertainment centers, bookshelves, sectionals, or any other extra-large items that are not previously listed. Our focus is on delivering an incredibly deep down thorough cleaning in the areas that truly need to be cleaned while maintaining great value for our customers.
Do you offer in-home estimates?
I’m sorry, but we do not offer in-home estimates. Way too busy cleaning! My suggestion would be that if the prices we provide you with over the phone or via email sound reasonable, you can make an appointment and we’ll come out to your home to do the cleaning. At that point we will give you an exact quote before we start and if, for some reason, it’s not what you were expecting, then of course you are under no obligation to proceed.
What are the benefits to cleaning carpets?
a) Clean for Health.
Your carpets act as a filter – capturing an incredible amount of dust, pollen, dander, and a host of other contaminants. Annual removal of this build-up can help improve the health of you and your family. In fact, EPA research has shown that properly maintained carpet promotes improved indoor air quality for your home and your family.
b) Clean for Your Investment / Carpet Longevity
Your carpet is probably one of your largest investments that you have in your home. At today’s prices for installed carpet, you can see how important protecting your initial investment can be. Dirt is abrasive to your carpet fibers. Carpet cleaning with a truck-mounted system can considerably extend the life of your carpet by removing the abrasive dirt that a vacuum cleaner can not remove. In fact, if you perform the yearly maintenance that the carpet manufacturers recommend from the first year onward, you can expect your carpet to look almost like new after each cleaning with an extended carpet life of at least 5 to 10 years.
c) Clean for Appearance
Aside from the paint on your walls, nothing else can impact your home’s appearance like the cleanliness of your floors. By maintaining your carpets on a regular basis, you can expect to enjoy fine-looking carpets for years to come. We GUARANTEE that you will be thrilled with the appearance of your carpet once they’re cleaned by ALL CLEAN!, LLC.
How soon can I walk on my carpets?
You can walk on your carpets immediately when we’re finished as long as your shoes are clean. Just remember to try to keep your pets off until dry.
What cleaning method do you use?
How long have you been in business?
We’ve been in business full-time cleaning since 2005.
Are you any better than the franchises?
Will all of the spots and stains come out of my carpet?
Mostly, every spot and stain will EASILY come out of your carpet with just our standard carpet cleaning process. Of those that remain, almost every spot and stain can be removed with a chemical specific to the spot or stain involved, and almost always at no extra charge. Some stains, such as reds from dyes and filtration soil, require significant work to remove. We need to charge an extra fee for these labor-intensive stains. Occasionally, we encounter a stain we cannot remove, such as a furniture stain or a stain from hair dye. I’d venture to say that about 99.9% of every spot or stain we come across will be gone by the time we are done!
What types of spots and stains are you able to get out of carpets?
We get the following spots and stains out included with the price of your cleaning*… Wine, soda, juice and food stains including coffee and chocolate are removed. We can remove organic matter such as blood stains, urine, feces, and vomit stains. Yes, we can even get out mold and mildew stains!
Also, for no extra charge*… We can remove fingernail polish, grease, gum, and ink stains. We also can remove candle wax, crayon, candy, lipstick, mascara, and eyeliner. We also get rust and water stains out. We can remove sticky adhesives left behind from tape. All at no extra charge!*
For an additional fee we remove filtration soil. (You know, that black line around the perimeter of your carpet caused from soot). We have to charge extra for that because it is very labor intensive.
Also, for an additional fee we can remove red stains such as from Gatorade. This requires opening windows, wearing a gas mask, and can take a considerable amount of time. Hence the reason we need to charge an additional fee for this service. This is the only chemical that we use on rare occasion that we don’t consider to be safe and prefer not to use it whenever possible.
Here’s what we can’t get out… We can’t get out large paint spills. Small drops of paint can be removed, but if the spill is too large we recommend repairing or replacing the carpet. The reason for this is the solvent that removes paint can also delaminate your carpet. That can happen if too much is used at one time. Therefore, only small amounts of paint can be removed at a time.
We also can’t get out hair dye, shoe polish, and some furniture stains. Other than that, mostly everything comes out without a problem.
*Under normal conditions (in over 99% of the houses that we clean) we don’t need to charge extra for these spots and stains. There are however rare exceptions in which staining is so extreme that an extra fee is required. Sometimes a repair or replace is advised. We’ll recommend what we believe to be best for your situation!
Do You Apply ScotchGard or Any Other Fabric Protecting Chemicals?
ALL CLEAN!, LLC will not apply any toxic chemicals such as ScotchGard to the carpet or upholstery that we’ve just cleaned for you. Though it is very profitable for a carpet cleaning company to apply and charge for these chemicals, it can be unsafe for you, your children, or your pets. The chemicals become airborne when applied and are inevitably inhaled by the occupants of the home. Sometimes they are touched by a baby or pet before the chemical dries. Consider that if ScotchGard can stick to your carpets for years, it can also stick to your lungs as well. It has been reported that it will even enter your bloodstream and remain there for years, as documented in the article below. My advice is to save your money and apply that money towards next year’s cleaning. At least 99% of all stains can be removed whether you have ScotchGard applied or not and most carpets should still be cleaned at least once a year anyway, with or without fabric protection.
“Here’s why stain repellents are simply doing us no good: All stain repellent finishes used in textiles are based on fluorotelomer chemistry – which means it pertains to chemicals which become perfluorocarbons (PFCs) when they are released into the environment. PFC’s break down in the body and in the environment to perfluorooctanoic acid (PFOA), perfluorooctanyl sulfate (PFOS) and similar chemicals. These are among the most persistent synthetic chemicals known to man. Scientists noticed in the 1970s that PFOS was showing up everywhere: in polar bears, dolphins, baby eagles, tap water and human blood. So did its cousin PFOA. These two man-made perfluorochemicals (PFOS and PFOA) don’t decompose in nature. They kill laboratory rats at higher doses, and are toxic to humans, with health effects ranging from birth or developmental effects to the brain and nervous system, immune system (including sensitization and allergies) and some forms of cancer. Once they are in the body, it takes decades to get them out – assuming you are exposed to no more.” Click here for the full article.
Is there a way to get bleach stains out of carpet?
Technically, a bleach stain isn’t actually a “stain” per se. It’s the absence of the dye that was originally in the carpet. So even though it’s not possible to clean the stain to make it go away, there are still 3 options that I know of that can fix this problem.
Replace: You could replace the entire carpet. But of course that would only be warranted if the stains were extremely bad or the entire carpet was in need of replacement anyway.
Repair: You could have a carpet installer repair just that section of carpet. If you don’t have a remnant, he’ll have to cut good carpet from in inconspicuous area. He’ll use that good carpet to replace it with the stained area.
Dye: With the first being rather costly and the second having a questionable outcome, my preferred method is to use an online company such as bleachstain.com. All you need to do is send them a small sample of your carpet and they’ll send you a vial of dye that matches your carpet’s color. My understanding is that it’s a high-quality dye that should last for years. If you try this method please let me know how it turns out for you. I’ve heard of great results from some of my other customers who have used them and it only costs about $100.
Do you clean apartments and condos?
My first question would be; how far from the nearest parking space is it to the furthest room to be cleaned? Since I use a truck mount I am limited with some apartments and condos due to a hose length of about 150 feet (or 50 paces). If you are interested; please confirm before calling that your furthest room to be cleaned is within 50 paces from the nearest parking space. This is not an issue with single dwelling houses.
Do I need to pre-vacuum?
No, you do not… Well, in most cases that is. Unless your floors are so full of debris that you can barely take a step without stepping on something, you need not worry about pre-vacuuming. We’ll take care of that for you.
What other services do you offer?
In addition to carpet cleaning, we also offer upholstery cleaning, tile and grout cleaning, rug cleaning, GREEN cleaning (applies to all services), odor remediation, general stain removal, spot removal, and pet stain & odor removal.
What forms of payment do you accept?
For your convenience, we accept Cash, Check, or Charge (VISA, Master Card, and Discover).
Do you do carpet stretching?
We don’t do carpet stretching but we know someone who does. You can click here for details.
Do you do carpet repair work?
We do not do carpet repairs, but we know someone who does. Click here for details.
Frequently Asked Questions about Our Upholstery Cleaning Services
What types of upholstery do you clean?
Our professional services include cleaning Sectionals, Sofas, Loveseats, Chase Lounge, Full Size Chairs and Recliners, Ottomans, Cushions, Dining room chairs, Barstools, and Pillows and Mattresses. We also clean the cushions on Church Pews!
How often should I clean my upholstery?
The industry recommendation for utilizing upholstery cleaning services is about once every two years. The reason for that, as opposed to the once every 6 to 18 months for carpet, is because upholstery usually doesn’t get nearly as dirty as carpets. On the other hand, upholstery needs to be cleaned more gently than most carpets, so we wouldn’t recommend waiting too long.
So if you want to properly maintain your upholstery with our upholstery cleaning services, we recommend that you have your upholstery cleaned at least once every two years or so.
What do the cleaning codes on upholstery tags represent?
Manufacturers of upholstery categorize fabrics by the materials they are made from in order to help indicate which cleaning solutions should be used to clean them. Here are the codes that cover most fabrics.
Code W refers to fabrics that are man-made such as nylon, polyester, acetate herculon, and olefin. These fabrics can be cleaned with Water-based cleaners.
Code S fabrics include organic fibers such as silk, wool, cotton, rayon, linen, velour, denim, damask, etc… These fabrics should be cleaned with Solvent-based cleaners.
Code W/S fabrics can be cleaned with either upholstery cleaning method.
Code X cannot be cleaned with any cleaners at all.
Some of our customers opt for taking the risk by having Code S fabrics cleaned with water-based cleaners knowing that the dry solvent method does little to clean the upholstery.
Frequently Asked Questions about Our Tile & Grout Cleaning Services
What types of hard-surface flooring do you clean?
We offer the cleaning of the following hard surface floor types:
Brick, Ceramic, Concrete, Limestone, Porcelain, Quarry, Rubber, Saltillo, Slate, Terra Cotta, Travertine, and Vinyl Flooring.
We plan to be soon offering:
Bamboo, Cork, Laminate, Linoleum, Resilient, and Hardwood Floor Cleaning.
We Do NOT Clean:
Granite or Marble Tile Floors.
Do you recommend color sealing grout lines?
I don’t recall ever meeting a customer who was happy with this process. They hire a company to apply this grout coloring and over time, they see their grout lines flake and chip away. Then they’re faced with the decision whether to have them repainted (very expensive) or removed entirely (also very expensive). This is why we do not recommend color grouting or color sealing. It may look good at first, but in our opinion, it’s not a good long-term solution.
Parts of my grout lines are missing. Should I clean or repair? Which comes first?
We’ve gone into many homes where the customer has matched their new grout repair to what they thought was the color of their original grout. But what they actually did was match the new grout to the dirty grout lines! Once cleaned, the grout looks uneven. We recommend cleaning first so this doesn’t happen to you.
Will my grout still need to be cleaned if I have them sealed?
Your grout will still get dirty so professional tile and grout cleaning services are still advised annually, but sealing will make it easier for you to clean in the interim.
Do I need to do all 3 of your tile cleaning steps?
No. Some of our customers are so impressed with their tile after just the first step, they decide not to go any further.
If you’d like; we can do a sample test on a few grout lines just to see if the second step is worth the additional cost to you.
Do I need an acid cleaning before sealing the grout lines?
Yes. Please keep in mind that if you decide to seal your grout lines, steps 1 and 2 are required. If either of the first 2 steps are omitted, then any pre-existing dirt or stains will be sealed in as well. We always want to make your tile and grout look their very best before sealing your grout lines!
Frequently Asked Questions about Our Area Rug Cleaning Services
What is your process for cleaning wool area rugs?
First, we apply a wool-safe non-toxic cleaning agent to the surface of your wool area rug. Then, we use our power-wand to pull dirt from way down within the wool area rug fibers, giving you a deeper more thorough area rug cleaning. Next we spot treat as needed. After flushing all remaining residue out, we then do extra drying passes. You can expect your Oriental area rug cleaning to be dry within just a few short hours.
What is your process for cleaning synthetic area rugs?
ALL CLEAN!, LLC cleans synthetic area rug cleaning in much the same way we clean Orientals. The entire surface of your synthetic area rug is first pre-sprayed. Then, the dirt is extracted with our high-end truck-mounted system. The biggest difference between our Oriental area rug cleaning service and our synthetic area rug cleaning service is that we can use more aggressive chemicals when treating various types of spots and stains on synthetic area rugs. Synthetic fibers are much more tolerant of different types of chemicals then are Oriental rug fibers. Either method will leave your area rugs clean and fresh, much like they were when they were brand new!
If you clean my area rug in my home, will my wood floor get wet?
When we clean area rugs over a wood floor, unless the rug is extremely thin, your wood floor will not get wet. Although there is often some over-spray around the perimeter during the cleaning process, this is easily wiped up when we are finished. So unless your wood floor is extremely sensitive to moisture, there should be no issue with us cleaning your area rug over the wood. If this is still a concern for you, we’d be happy to move the area rug into a different room for the cleaning if you’d prefer.
Do you remove pet urine STAINS from Oriental and synthetic area rugs?
Yes, most urine stains are removed from the area rugs we clean by using a specific chemical for organic stains such as urine and feeces.
Do you remove pet urine ODOR from Oriental and synthetic area rugs?
Yes, we remove pet urine odor from area rugs using a safe enzyme chemical.
Do you charge extra for removing urine odor from Oriental and synthetic area rugs?
Yes. And that amount depends on the extent of the urine contamination. As always, we give our customers the total cost for the cleaning and deodorization BEFORE we start the area rug cleaning process.
How about that "doggy smell" that's in my rug? Do you charge extra for removing dog smells from area rugs?
No. There is no extra charge for removing that wet dog smell from area rugs as our equipment is sufficiently thorough enough to do that without extra effort or area rug cleaning chemicals.
What makes ALL CLEAN!, LLC different from other area rug cleaning companies?
We realize there are many area rug cleaning companies out there from which to choose. Very few of them use the RotoVac which provides MANY cleaning passes over your entire area rug as opposed to just one. You will receive a very thorough cleaning at a very reasonable price.
Can I drop off my area rug for cleaning at your facility?
That depends on the time of year and our schedule. Please call 215-538-0290 for details. When dropping off an area rug, please keep in mind that we work out of our home, so appointments for dropping off and picking up your area rugs are necessary.
Frequently Asked Questions about Our Pet Odor Removal Services
Will my carpet be 100% odor free?
I like to be conservative and say that you will realize at least a 95% improvement in the odor level. For most people that is more than enough. I will advise though that if you are selling your home, the 5% that remains can be an issue for the buyer. The homeowner tends to become accustomed to the odor, making the 95% a huge improvement. Whereas the potential buyer may be able to smell subtle odors that the homeowner can not.
Is your deodorization chemical safe for my pet?
Yes, there are no toxicity concerns with our deodorization chemicals. There is a slight odor though during the cleaning process that is non-offensive and will dissipate shortly after the cleaning process.
Do you have a do-it-yourself way of removing pet urine odors and stains?
I, get asked this question quite often. Yes, I have a very effective way of removing both the stain and the smell as long as you get to it soon enough. Once the urine dries it is not as likely to remove the stain, but this process will still help with the smell.
First, I’d like to share with you what you should NOT do:
Don’t try to suck it up with a vacuum. This will damage standard type vacuums and cause wet-vacs to smell.
Don’t use vinegar. Unless you like your house smelling like vinegar.
Don’t use chemicals such as Resolve, Spot Shot, etc… These chemicals are primarily designed for removing dirt, not pet odors.
Here’s what you should do to remove pet odors from urine, and the sooner you can do this after your pet has urinated, the better.
Step 1 – Blot as much as you can with a paper towel, towel, or any cloth will do. Better yet, if you have a small carpet cleaning devise like a Spot Bot to extract the urine, that may work even better.
Step 2 – Saturate the area with an enzyme-based chemical such as BioKleen’s Bac-Out or Nature’s Miracle. These products can be found on Amazon. Nature’s Miracle can be found in most pet stores. The enzymes (actually non-pathogenic bacteria) will literally eat away at the urine like microscopic Pac Men.
Step 3 – Wet a white washcloth at least the size of the urine spot with luke-warm water. White is preferable as to prevent bleeding from the dyes of a colored towel.
Step 4 – Place the washcloth over the spot. This will keep the bacteria alive longer so they can do a better job eating away at the offending urine. And, the residual urine that was left in the carpet after blotting with the dry towel in step 1 will wick into the washcloth preventing a permanent stain in your carpet.
Step 5 – Leave the moistened towel in place for up to 10 hours. After that period of time, you may remove the towel and let the carpet dry on its own. The stain and the odor should be 100% gone once the carpet is dry IF you caught it in time!
Just remember, this pet odor removal procedure is good only if the urine stains are not too extensive. You don’t want to wet your carpet with too much product at once as it needs to dry, preferably within a day. If you have a significant amount of urine in your carpet I recommend giving us a call so that we can come out and do Option 3, found above on this page.